We currently have the following vacancies within the Audi sector.
Sales Executives – Taunton Audi, Exeter Audi and Plymouth Audi
You will be required to:
- Apply a consistent sales process in order to achieve total customer satisfaction
- Meet agreed sales volumes and profit targets
- Be part of a high-performing sales team
A proven track record in motor sales in a highly focussed, customer facing role
- GCSE or equivalent in Maths and English
- Full driving licence
Aftersales Manager - Plymouth Audi
Job Purpose: To achieve parts and service volumes and profit objectives through motivating and developing the Aftersales team to be fully competent in their job roles.
To manage the sourcing and supply of Audi vehicle parts and monitor all service processes, ensuring that all customers receive excellent customer service.
As an Audi Aftersales (parts and service) Manager, Key Objectives will be:
Maintain standards of performance of the parts and service teams through effective coaching and performance management.
Recruit and select team members in line with organisational requirements.
Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the Audi Centre
Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales).
Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with Audi (UK) and Audi Centre operating requirements.
Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
Ensure all Service processes meet HSO requirements and that they are implemented in a consistent manner.
Regularly communicates and interacts with members of other departments to develop the business and the Audi Centre team ethos.
Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.
Skills and Experience Required
This role requires an individual with a proven Aftersales background and exposure to both Service and Parts. Audi, VAG or Prestige backgrounds would be highly advantageous but high volume will be considered for the right candidate.