Service Advisor – Barnstaple VW
You would be expected to make bookings for the service department using a busy daily diary, this would include qualifying accurately each customer’s individual needs and requirements and ensuring every booking makes the best possible use of time available.
You will be greeting customers into the service department and will become a point of contact whilst we are working on their vehicles. When we have completed this work you will be expected to explain invoices and accept payment in a professional and courteous manner.
Your qualities:
You need to show good communication skills when dealing with people face to face and whilst using the telephone and to stay in control in challenging situations.
Your experience:
Retail experience in a customer facing environment will be essential with a full driving licence. In the age of technology you will obviously be IT literate and able to use word and database packages.
Service Technician – Barnstaple VW
You will be required to:
- To be part of a team achieving total customer satisfaction
- To accurately and skilfully undertake the repair and service of motor vehicles
- To be able to detect and diagnose any additional work required
- To carry out work in a safe manner, complying with manufacturer and industry guidelines
Requirements:
NVQ Level 3 in Motor Vehicle Repair or equivalent
Previous experience in a similar role
To apply for any of the above positions, please complete the application form below and either post to Recruitment Department, Silver Street Automotive, Glen House, Sigford Road, Marsh Barton, Exeter, EX2 8NL or email: recruitment@silverstreetautomotive.com.
Please click here for an application form.
Please state clearly on your application/email which position you are applying for.
